Terms & Conditions


Website: www.gifteez.com
Brand Name: Gifteez – Customized Wooden Cutout Gifting Solutions

Welcome to Gifteez! By using our website or placing an order, you agree to be bound by the terms outlined below. These Terms and Conditions (“Terms”) govern your use of our site, products, and services. Please read them carefully before placing your order.


1. Our Products

Gifteez offers handcrafted, customized wooden cutouts and gifting products designed uniquely for each customer. Every order is prepared according to the details (names, photos, quotes, etc.) you submit during the order process.

  • Products may vary slightly from product images due to:

    • Natural wood grain and texture differences

    • Screen color calibration

    • Hand-finishing and lighting during photography

Our priority is to ensure every piece is made with care and quality, while also keeping personalization accurate to your input.


2. Order Placement & Confirmation

  • Orders can be placed only through our official website www.gifteez.com.

  • Once the order is placed and payment is successfully processed, you will receive an order confirmation via email or SMS.

  • Orders are considered final and confirmed once payment is made unless you request changes as per our cancellation/modification window below.


3. Order Cancellation & Modification

Since our products are custom-made, we begin processing immediately after order confirmation.

However, you may cancel or request modifications within 1 hour of placing the order.
After this period, the order moves into design/production and cannot be changed or cancelled.

To request a cancellation or edit:

  • Email us at support@gifteez.com or WhatsApp us within 1 hour.

  • Please include your Order ID and the specific change/cancellation request.


4. Pricing & Payments

  • All prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Prices may change without prior notice, but the amount charged will be as per your order date and confirmation.

  • Any customization-related cost (e.g., extra characters in names) will be displayed at the time of order.

  • We accept secure online payments through integrated gateways such as Shiprocket Checkout, Razorpay, etc.

  • No Cash on Delivery (COD) option is available due to the personalized nature of our products.


5. Shipping & Delivery

5.1 Processing & Dispatch

  • Most orders are processed within 3–7 business days depending on product complexity and order volume.

  • We prioritize timely dispatch while ensuring quality and precision in production.

5.2 Shipping Time

  • Once shipped, delivery typically takes 3–7 working days, depending on your location.

  • We ship pan-India via reliable courier partners.

  • You will receive tracking information on your registered email or phone number.

5.3 Delays & Liability

While we strive for timely delivery, we are not liable for delays due to:

  • Courier issues

  • Regional disruptions (weather, holidays, etc.)

  • Incomplete or incorrect delivery addresses provided by the customer


6. Refunds, Replacements & Returns

Because our products are custom-built, we do not accept returns or offer refunds, except in rare cases as listed below.

Replacement Eligibility

We offer a free replacement only if:

  • The product is damaged or broken during delivery

  • You receive a completely wrong item

  • There is a customization error made by our team

  • The product differs significantly from what was confirmed or shown on the website

⚠️ Conditions for Reporting Issues

To request a replacement:

  • You must contact us within 36 hours of receiving the product

  • You must share a complete unboxing video from seal to reveal

  • Clear images of the issue must be provided along with your Order ID

We will review your claim and, if valid, issue a free replacement. Our team’s decision will be final.

🔁 Refunds

Refunds are only provided if:

  • A valid replacement is not possible due to material constraints or logistics

  • You have followed the reporting steps and your issue is approved

Refunds are processed within 7–10 business days to your original payment method.

Non-Eligible Scenarios

  • Customizations submitted incorrectly by the customer

  • Pixelated or low-quality photos submitted

  • Minor variations in finish or color due to wood, lighting, or screens

  • Late claims after 36 hours

  • Missing unboxing video or unclear documentation

Please refer to our full Refund & Replacement Policy for detailed instructions.


7. Customer Responsibility & Submitted Content

  • Customers are solely responsible for the accuracy of submitted names, photos, quotes, or any personalized data.

  • By uploading content, you confirm you hold the rights to use the content and it does not infringe on third-party rights.

  • We reserve the right to refuse orders containing:

    • Hate speech

    • Abusive or vulgar language

    • Political, religious, or copyrighted content


8. Intellectual Property

  • All product photos, designs, artwork, content, and branding on this website are the exclusive property of Gifteez.

  • You may not reuse, reproduce, modify, or redistribute any content or design without our written consent.

  • We may showcase finalized custom products (without personal contact info) on our social media or website for portfolio/promotion unless the customer opts out in writing.


9. Limitation of Liability

  • Gifteez is not liable for indirect, incidental, or consequential damages.

  • We are not responsible for errors in customization if the data provided was incorrect.

  • Minor differences in the final product due to natural wood patterns or lighting are not considered defects.


10. Third-Party Tools & Links

  • Gifteez may use third-party services for payments, shipping, analytics, or marketing.

  • We are not responsible for the privacy practices or policies of those external platforms.


11. Modifications to These Terms

We reserve the right to modify, update, or change these Terms at any time. Updated terms will be reflected on this page with the revised effective date. Continued use of the website implies acceptance of the modified terms.


12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts in Panipat, Haryana.


13. Contact Information

Have questions? Need support?

📧 Email: Gifteez.india@gmail.com
📞 Phone: +91- 7206680008
🕒 Business Hours: Monday – Saturday | 10:00 AM – 8:00 PM
📍 Address: panipat, haryana