Privacy Policy


Website: www.gifteez.com
Brand: Gifteez – Personalized Wooden Cutouts & Gifting Solutions

At Gifteez, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, place an order, or interact with our brand.

By using our website or submitting any personal data to us, you agree to the practices described in this policy.

🔹 1. Information We Collect

We collect the following types of information when you interact with Gifteez:

A. Personal Information

This includes:

  • Your name

  • Phone number

  • Email address

  • Shipping and billing address

  • Any personalization inputs (names, photos, quotes, etc.) submitted for custom orders

B. Payment Information

  • We do not store or access your full payment card details.

  • Payments are securely processed through trusted third-party gateways like Razorpay, Shiprocket Checkout, etc., which comply with industry-standard PCI-DSS security protocols.

C. Usage Information

We may collect data such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent, click activity

  • Referral sources (e.g., Instagram, Google)

This is used to improve site performance and user experience.

D. Cookies & Tracking Technologies

Cookies are small data files that help us:

  • Recognize returning users

  • Store user preferences

  • Analyze website traffic

  • Deliver relevant ads through retargeting tools (e.g., Meta Pixel or Google Ads if implemented)

You can manage or disable cookies via your browser settings.

🔹 2. How We Use Your Information

We use your data strictly for the following purposes:

  • To process and fulfill orders

  • To send you order confirmations, updates, or delivery status

  • To provide customer service and handle complaints

  • To personalize your experience on our website

  • To send occasional promotional content or discounts (only if you opt-in)

  • To analyze and improve our website performance

We never use your personal data for anything unrelated to your interaction with Gifteez.

🔹 3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may only share your data with:

  • Courier/logistics providers for order delivery

  • Payment gateways for secure transaction processing

  • Marketing and CRM tools (email marketing, chat support) — only if you have opted-in

  • Internal team or contractors who help us operate our business, under confidentiality agreements

All third-party service providers are required to follow secure data handling practices.

🔹 4. Data Security Measures

We are serious about protecting your personal information.

Security steps we take:

  • SSL encryption on our website

  • Secure hosting with firewall protection

  • Access controls — only authorized team members can access order data

  • Use of verified and PCI-DSS compliant payment processors

However, please understand that no system is 100% secure. We recommend you never share sensitive data like OTPs or card info over calls or chats.

🔹 5. Your Rights & Choices

You have the right to:

  • Access your personal data stored by us

  • Correct any inaccurate or outdated information

  • Request deletion of your personal data (unless we need to keep it for legal or operational reasons like tax/audit)

  • Opt out of marketing emails or promotional messages at any time

You can exercise any of these rights by emailing us at support@gifteez.com.

🔹 6. Children’s Privacy

Gifteez does not knowingly collect or store data from children under the age of 13. If you are a parent or guardian and believe your child has shared personal data with us, please contact us immediately for removal.

🔹 7. Third-Party Links

Our website may include links to third-party platforms (e.g., Instagram, Facebook, YouTube, payment providers).
We are not responsible for the privacy practices or content of these external websites. Please read their individual privacy policies before interacting.

🔹 8. Cookies Policy (Expanded)

Cookies help us deliver a better user experience by remembering your preferences and improving site functionality.

We use cookies to:

  • Enable smooth login and checkout

  • Track site traffic and product interest

  • Retarget you with ads (only if marketing pixels are active)

You can clear or disable cookies anytime through your browser. Note: Some features may not work properly if cookies are disabled.

🔹 9. Policy Updates

We may update this Privacy Policy from time to time based on legal requirements or improvements to our systems.

  • Any updates will be posted on this page with the revised date.

  • We recommend reviewing this page occasionally to stay informed.

🔹 10. Contact Us

For any privacy-related questions, concerns, or data access/deletion requests, please contact us:

📧 Email: gifteez.india@gmail.com
📞 Phone: +91-7206680008
🕒 Support Hours: Monday to Saturday | 10:00 AM – 8:00 PM